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    • Morning dx and thank you for your message.   With regards to your comment about them not needing to produce the deed, the additional directions ordered by the judge included 'a copy of any assignment o the debt or agreement relied upon'  so that is why I thought that point was relevant?
    • Sorry for the long post but I don't want to miss out any relevant information: My wife bought a car from Trade Centre UK and have been having nothing but trouble with it. Unfortunately we paid of the finance used to buy the car as we weren't expecting this much trouble with the car as we we though we would have protection as buying from a dealer. We are wondering if we can still reject the vehicle since the finance plan has been paid off. Timeline is as follows: 13/12/2023 -15/12/2023 Bought car from Trade Centre UK for £10548 £2000 deposit paid on credit card on 13/12/2023 £8548 on finance from Moneybarn (arranged through Trade Centre UK). picked up car on 15/12/2023 Also bought lifetime warranty for £50/month 25/12/2023 Engine Management Light comes on. The AA called out and diagnosed the following error codes: P0133 - Lambda sensor (bank 1, sensor 1) Oxygen Sensor. Error Message : Slow reaction. Error sporadic P0135 - Lambda sensor heat. circ.(bank1,sensor1) Oxygen Sensor. Error Message : Component defective Due to it being Christmas took a few days to get through to them but they booked me in for 28/12/2023 to run their own diagnostics. 28/12/2023 Took car in to Trade Centre so could check the car – They agreed it was the Oxygen Sensor and Booked me in for repair on 30/01/2024. I was told they had no earlier slots, and I would be fine to carry on driving car when I said I was afraid of problem worse. During diagnosing the problem, they reset the Engine Management Light. During drive home light comes back on. 29/12/2023 - 29/01/2024 I carry on driving the car but closer to the date, engine goes to reduced power every now and again – not being a mechanic I presumed that this was due to above fault. 20/01/2024 Not expecting any more problems paid off the finance on the car using personal loan from bank with lower interest rate. 30/01/2024 Trade Centre replace to O2 sensor (They also take it on a roughly 60mile road trip which seems a bit excessive to me – I can’t prove this as something prompted me take a picture of milage when I handed car in but I forgot take one on collection – only remembered next day.) 06/02/2024 Engine goes in reduced power mode again and engine management light comes on – Thinking the Trade centre’s 28 day warranty period was over I booked the car the into local garage for the next day to get problem fixed under the lifetime warranty package. Fault seems to clear after engine was switched off. 07/02/2024 In the Morning, I take it to local garage who say as the light gone off – the warranty company is unlikely to cover the cost of the repair or diagnostics and recommend I contact them when the light comes back on. In the evening the light comes back on and luckily I manage to get it back to the garage just before it shuts for the day. 08/02/2024 The Garage sends me a diagnostics video showing a lot error codes been picked up by their diagnostics machine including codes for Oxygen sensor and Nox Sensors, Accelerator pedal and several more. Video also shows EGR Hose not connected to the intake manifold properly, they believed this was confusing the onboard system as it is unlikely this many sensors would trigger at same the time but they couldn’t be certain until they repaired the hose. 13/02/2024 Finally get the car back as it took a while to get approval and payment for the repairs from the Warranty company. Garage told me to keep an eye the car as errors had cleared with the hose but couldn’t 100% certain that’s what caused the problem. 06/03/2024 Engine management light comes on again. Fed up I go into Trade Centre as I was just around the corner when it happened and asked them how to reject the car or have the problem fixed. They insist that as it’s over 28 days I need to get the car fixed under the warranty package I purchased and they could no longer fix the car as it was over 28 days. When I tried telling them it appeared to be the same or related problem they said they couldn’t help as I hadn’t contacted them earlier. I asked them if they were willing to connect the car to the diagnostics machine and tell me what the problem was, as a goodwill gesture, which he agreed to do and took the car to the back He came back around 30 minutes later and said they took a look at the sensor they replaced previously and there was nothing wrong with it and engine management light went off when they removed the sensor to check it. When I asked what the error code he couldn’t give me an exact fault but the said it one of the problems I told him earlier (Accelerator pedal). I have this visit audio recorded on my phone – I informed the reps I was recording several times. As the light wasn’t on, local garage couldn’t book me for a repair under warranty. 07/03/2024 Light came on so managed to book back into local garage for the 12/03/2024 Whilst waiting to take car into garage, I borrowed a OBD sensor and scanned for errors on the car. This showed the following errors: P11BE – Manufacturer specific code (Google showed this to be NOX sensor) P0133 - Oxygen (Lambda) Sensor B1 S1: Response too Slow 12/03/2024 Took car to local garage and the confirmed the above errors. This leads me to believe that either Trade Centre UK reps lied and just reset the light or just didn’t check properly (Obviously I am unable to prove this) 22/03/2024 Finally got the car back as according to garage, the warranty company took a long to time to pay for the repairs 28/04/2024 Engine management Light has come back on. Using the borrowed OBD scanner I am getting the following codes: P0133 - Oxygen (Lambda) Sensor B1 S1: Response too Slow P2138 - Accelerator Position Sensors (G79) / (G185): Implausible Correlation I have not yet booked into a garage as I wanted to see what my rights are in terms of rejecting the car as to me the faults seem related. I can’t keep using taxi or train to get to work every time the car goes into the garage as it is getting very expensive. Am I right in thinking that they have used up their chance to repair when they conducted the repair end of January or when they refused to repair it in February ? If I am still able to reject the vehicle could you point to any sample letters or emails I can use. Thankyou for your advice on my next steps.
    • Ok noted about the screenshot uploads. In terms of screwing up I had one previous ticket that defaulted and ended up in a CCJ from Southend airport because for some reason during COVID I didn't receive their claim form just a notice of default. This hospital ticket was the 2nd ticket that went to CCJ due to a lack of knowledge of the process. Maybe it's easier just to pay them in future I'm thinking though, I don't get them very often anyway
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Cheekiness towards a DCA


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I'd be interested to know if anyone has ever shown any "cheekiness" towards a DCA on the phone/or in writing & if so, to what degree?

For example - when i spoke to Credit Solutions on the phone yesterday (quite willingly) i informed the guy that "due to extreme financial difficulties, no offer of payment can be made at this time, however should circumstances improve in the future, i will be happy to review this" :p

I will be sticking to that official line for as long as need be ;)

So have other members said/done anything similar towards a DCA?

I'd love to hear your stories on this :grin:

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Hi I wrote to iQor recovery services to explain that the debt they were trying to collect on for Littlewoods did not have a credit agreement and I did not recognise any debt to them when I got another letter from them I rang and told them they had been sold a pup by Littlewoods , that the debt was not worth the paper it was written on and they would not get one penny from me. That seems to have done the trick have not heard from them again.

 

dpick:p

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dunno if it was cheeky but it was downright offensive .

 

Before I knew how to deal with DCA's i used to proper lose it with them , everycall used to end with me threatening their life and that of their families , that is why I am very dubious when they say that its being recorded , wouldnt recommend doing this though as it used to take me a good hour to calm down after lol.

CAG v dca

 

CAG EVERYTIME .....

KEEP RIGHT ON TILL THE END OF THE ROAD ........

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I run them ragged sometimes.

I think I've failed if I can't get them to slam down the phone

on me in sheer frustration and anger. :roll:

Pretending to have attention defecit disorder + the attention

span of a goldfish works wonders...

 

......Oh look a bumble bee.......:grin:

 

Also asking them to speak very slowly and asking them to

constantly repeat things due to deafness really winds them too.

 

I was assused of being "very vague about the amount I could afford to pay" yesterday.

My reply was, "I can be as vague as I like about an unenforceable debt you claim I owe."

Needless to say, none of them are getting another penny from me

till I see some valid CCA's appearing in the mail.

These are video links to show how I deal with Debt Collectors.

 

Fly fishing for C.A.R.S

http://uk.youtube.com/watch?v=zPtzK8FqE6k&feature=related

 

Frederickson International don't accept my card type

http://uk.youtube.com/watch?v=eiZBULlWW6Q&feature=related

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Just gave the losers of lowells a phone call put on me best cornish accent ala Jethro and was shouting at them down the phone .

Phone call went like this

Low Hello may i take youre reference

LB HELLO HELLO U CALLED THIS NUMBER

Low May I Take your reference please

LB SORRY YOULL HAVE TO SPEAK UP IM A BIT DEAF

Low I can hear you perfectly

LB WHAT

Low Could I have your postcode then

LB MY ROAD

Low No sir your Postcode

LB OH MY POSTCODE NO

Low Why not

LB DONT YOU KNOW THE DATA PROTECTION ACT

Low er yes sir I do

LB SO DO I JUST BECAUSE IM DEAF DOESNT MEAN IM STUPID IS THAT WHAT YOU THINK ?

Low no sir not at all .

LB BETTER NOT DO MATE .

Low If you are not prepared to give us any postcode sir then i may as well hang up .

LB YOU DO THAT

Low ok sir thanks for your time

LB HELLO HELLO

Low Im still here sir

LB I HAVE A SUPRISE FOR YOU

Low Whats that then

THIS

(hangs up)

  • Haha 1

CAG v dca

 

CAG EVERYTIME .....

KEEP RIGHT ON TILL THE END OF THE ROAD ........

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sweet

If my advice has been helpful please feel free to click on my scales :grin:

 

Creditors and DCAs - Letter Templates & Budget Planner (CCA request letter N)and other templates)

 

Debt Collection Agencies & Statutory Demands, a few strategies

 

Abbey charges, Won

B-card non-disclosure of S.A.R, WON £30 costs awarded

B-Card, court for harrasement, failed to defend WON £175 http://www.consumeractiongroup.co.uk/forum/general-debt-issues/125554-28-days-later-no.html#post1422508

B-Card charges, partial refund, still fighting

Vanquis-Cabot, GIVEN UP :lol:

HFC & my mum, no brainer, no CCA http://www.consumeractiongroup.co.uk/forum/general-debt-issues/133330-hfc-my-mum.html#post1404514

 

PLEASE donate to CAG however small. They are fighting for YOUR rights as a consumer. http://www.consumeractiongroup.co.uk/forum/

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Love it. :grin: :grin: :grin:

 

Frantically working on my script for Moorcroft later tonight,

as I'm browsing the CAG.

I think I have come up with some classic lines in answer

to some of their usual scripted questions.

These are video links to show how I deal with Debt Collectors.

 

Fly fishing for C.A.R.S

http://uk.youtube.com/watch?v=zPtzK8FqE6k&feature=related

 

Frederickson International don't accept my card type

http://uk.youtube.com/watch?v=eiZBULlWW6Q&feature=related

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lol loving it, OH has been 'cheeky' with one of his after they have repeated harrased him on the phone, last time he told the agent that he had missed his voice and he was so pleased to hear from him, he then called him a slimey little maggot for ignoring his letters and payment offers and telling him they were going to make him bankrupt, funnily not heard anything since mind you it took them 3 phone calls like that to get the message

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rang lowells up again last night in my best pakistani accent

 

Lowell Reference number please

LB Hello Please why you ring number

Low reference number

LB no reference number who is i speaking to please

low RED

LB Red what is red

Low Well we dont have to give out that information until you tell us a reference number

LB The english flag is red GOD SAVE THE QUEEN what

Low could we have your postcode then

LB My postcode what is this ?

Low At the end of your address will be you postcode , if you give us that then we can see what you were called for .

LB so you want the last thing on my address , let me think now YES i have it .

Low what is it

LB fullin stop

Low No before the full stop there will be letters and numbers ,

LB ah yes I see now , who is this again please ?

Low RED

LB sorry RED I not going to give you my postcode

Low why

LB Because I dont want to , (CHANGES BACK INTO CORRECT VOICE) and as i have taken up your valuable time , therefore stopping you from making more of your pathetic threatening calls to harras them into paying debts that you cant prove you own you plank i wish you a good day .

 

Brummie wins and stands on the moral high ground .

  • Haha 1

CAG v dca

 

CAG EVERYTIME .....

KEEP RIGHT ON TILL THE END OF THE ROAD ........

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I've developed a new hobby...

I'm starting to ring round DCA's at random with a made up debt & reference number/personal details, to see how many of them are shameful enough to go along with it & how many are honest enough to say they dont know anything about it - you'd be suprised at the results so far ;)

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Mt Ton,

 

I posted this on one of your other threads, but it does throw up some interesting points and I've found it a good way of dealing with these to**ers. This is more-or-less verbatim and it happened to me a few months ago:

 

Them: "Mr Bassett?"

Me: "Yes"

Them: "For security purposes, will you please confirm your date of birth"

Me: "Whose security?"

Them: "Pardon"

Me: "Whose security are you concerned about here?"

Them "Yours of course"

Me: "Let me get this straight, you're telling me that for the sake of my own security, you want me to give you, a complete stranger ringing from a number that has been withheld, the kind of details that could be used to steal my identity?"

Them: "Yes"

Me: "Don't be bloody silly. Goodnight."

 

 

Regards.

 

Fred

  • Haha 1

Before you criticise another man you should first walk a mile in his shoes. Then, when you criticise him, you'll be a mile away and he won't have any shoes on.

 

Don't get me confused with somebody knowledgeable by all those green blobs. I got most of them by making people laugh.

 

I am not European, I am English.

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Lmao @ ^

[COLOR=blue]THAMES CREDIT: STATUTE BARRED LETTER SENT [/COLOR][COLOR=red]No reply[/COLOR] [COLOR=#0000ff]HILLSDEN SECURITIES: CCA REQUESTED [/COLOR][COLOR=red]No reply[/COLOR] [COLOR=#0000ff]ROBINSON WAY: CCA REQUESTED [/COLOR][COLOR=red]In default, 30 days up 6th April[/COLOR] [COLOR=#0000ff]LOWELL: CCA REQUESTED [COLOR=red]In default 30 days up 6th April made offer for F&F - refused [/COLOR] :D [/COLOR]

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Mt Ton,

 

I posted this on one of your other threads, but it does throw up some interesting points and I've found it a good way of dealing with these to**ers. This is more-or-less verbatim and it happened to me a few months ago:

 

Them: "Mr Bassett?"

Me: "Yes"

Them: "For security purposes, will you please confirm your date of birth"

Me: "Whose security?"

Them: "Pardon"

Me: "Whose security are you concerned about here?"

Them "Yours of course"

Me: "Let me get this straight, you're telling me that for the sake of my own security, you want me to give you, a complete stranger ringing from a number that has been withheld, the kind of details that could be used to steal my identity?"

Them: "Yes"

Me: "Don't be bloody silly. Goodnight."

 

 

Regards.

 

Fred

 

 

this is a valid point. you get threat letter "despite our previous calls" we now taking you to court.

 

provide transcripts like this and i wonder what the Judge would say!

If my advice has been helpful please feel free to click on my scales :grin:

 

Creditors and DCAs - Letter Templates & Budget Planner (CCA request letter N)and other templates)

 

Debt Collection Agencies & Statutory Demands, a few strategies

 

Abbey charges, Won

B-card non-disclosure of S.A.R, WON £30 costs awarded

B-Card, court for harrasement, failed to defend WON £175 http://www.consumeractiongroup.co.uk/forum/general-debt-issues/125554-28-days-later-no.html#post1422508

B-Card charges, partial refund, still fighting

Vanquis-Cabot, GIVEN UP :lol:

HFC & my mum, no brainer, no CCA http://www.consumeractiongroup.co.uk/forum/general-debt-issues/133330-hfc-my-mum.html#post1404514

 

PLEASE donate to CAG however small. They are fighting for YOUR rights as a consumer. http://www.consumeractiongroup.co.uk/forum/

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especially if this is first contact i might add as they either phone 1st or send letter then ring the following day

If my advice has been helpful please feel free to click on my scales :grin:

 

Creditors and DCAs - Letter Templates & Budget Planner (CCA request letter N)and other templates)

 

Debt Collection Agencies & Statutory Demands, a few strategies

 

Abbey charges, Won

B-card non-disclosure of S.A.R, WON £30 costs awarded

B-Card, court for harrasement, failed to defend WON £175 http://www.consumeractiongroup.co.uk/forum/general-debt-issues/125554-28-days-later-no.html#post1422508

B-Card charges, partial refund, still fighting

Vanquis-Cabot, GIVEN UP :lol:

HFC & my mum, no brainer, no CCA http://www.consumeractiongroup.co.uk/forum/general-debt-issues/133330-hfc-my-mum.html#post1404514

 

PLEASE donate to CAG however small. They are fighting for YOUR rights as a consumer. http://www.consumeractiongroup.co.uk/forum/

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Would be interesting for a few of us to try fake name and account number with a few dca's.

What format (as in amounts of letters + numbers etc.)

 

i.e. for Moorcroft they seem have 2 Their reference which is 12 numbers long, and the client ref which is 15 numbers long.

 

Would be useful to get the fake details looking correct when we give them out.

 

Might make for an interesting OFT complaint, if one of them tries to collect from a fake account.

These are video links to show how I deal with Debt Collectors.

 

Fly fishing for C.A.R.S

http://uk.youtube.com/watch?v=zPtzK8FqE6k&feature=related

 

Frederickson International don't accept my card type

http://uk.youtube.com/watch?v=eiZBULlWW6Q&feature=related

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I used this one on Debitas.

 

hello this is ****** calling on from Debitas legal services

 

Oh says me are you lawyers?

No

Then why do you have Legal Services in your title?

Just the name of the company I work for.

I'd like to know what legal services you offer.

Ummmmm

I need the help of a good lawyer what do you offer?

CLUNK

 

Hehehehe

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The Moorcroft Saga........

 

Well I called Moorcroft and here's a transcript of what happened.

Or in Moorcrofts case...what didn't happen. :p

 

Moorcroft Monkey: Hello, MDR, Can I have your reference number please.

 

Me: 123456789

 

Moorcroft Monkey: Thank you, please hold while I access your account on my computer (speak n spell I think you mean mate.)

 

Me: Why? I have an account with you then?

 

Moorcroft Monkey: Yes indeed you do. (slight pause) I need to run through some security checks with you. Mr Bobble is it?

 

Me: Yes it's Mr Bobble here. I afraid I can't run with you anywhere, I lost both legs in Desert Storm.... Landmine, blew them right off.... BOOM!!! I was one of the lucky ones. Ginger lost his head. Poor guy didn't realise till lunchtime and he had nowhere to put his sausage n mash. Roger kept getting shouted by someone on the radio. Kept going.... Are you there...Roger. It was carnage mate. It got so bad we ended up walking back to blighty with only catfood to eat for 3 weeks.

 

Moorcroft Monkey: Mr Bobble?(silence for a few seconds) What are you rambling on about? I have no interest in your war stories. I meant I have to ask you some security questions, so I can verify that you are the person who's account we hold.

 

Me: Doesn't it make your arms ache?

 

Moorcroft Monkey: (confused) What?

 

Me: Holding my account. It's been over 2 months since I last called you, your arms must be aching if you've been holding my account for so long.

 

Moorcroft Monkey: Hmmmm.....I haven't time for your games Mr Bobble. I need do these security checks so I can verify your identity.

 

Me: But I know who I am and where I live. But I need you to confirm who you are. You could be anybody for all I know. Do you do deliveries? I could murder a kebab with loads of chilli sauce.

 

Moorcroft Monkey: You called us sir. So you should already know who you're speaking to.

 

Me: How about a chicken vindaloo then? I'd like a fried egg on the top of it, if that's possible?

 

Moorcroft Monkey: You know full well who this is. You've given me your name and account number. Now stop this stupidity and answer my questions please. I don't have time for this.

 

Me: Oh yes, sorry. My memory isn't very good these days. What happened was...erm...I found a letter from you in a bin bag, so I called it, as it mentioned a debt of £700 ish and I rang to sort out you sending me the money what's owed. How much do you owe me then?

 

Moorcroft Monkey: Let me get this straight...You found a letter, and are trying to pretend to be someone else?

 

Me: No, I am Mr F Bobble it has my name on the letter. The bin bag I found the letter in, was on my driveway. I think the girlfriend left it there. I nearly ran over it in the Ferrari, silly cow should have put it in the wheelie bin.

 

Moorcroft Monkey: If you have a Ferrari sir, which I doubt, then I think you should be more than able to pay us the £700 you owe. How do you intend to pay? We accept all major credit cards, so you can pay it now over the phone.

 

Me: It was credit cards that got me into my last mess to begin with. But that's another story. Once upon a time there was a gingerbread man call fuzzybobble who wasn't very good at financial management. One day h....

 

Moorcroft Monkey: You need to sort this out NOW!!

 

Me: Sorry. What were you calling about?

 

Moorcroft Monkey: The £700 you owe on the account that was passed to us by Argos.

 

Me: Oh yes, that's the one I asked both you and argos to provide a properly executed agreement for. Let me see, that was 15 working days ago now, and you both failed to provide me with what I'm legally entitled to. I'm afraid you're in default now. How naughty.

If I was ever daft enough, and legally obliged to pay you anything I would pay £5 it in 1p coins, in a box containing several lead weights and no stamp on the jiffy bag. Will that do?

 

Moorcroft Monkey: What do you mean you aren't legally obliged to pay anything? It says here you owe £700 and if it went to court you would have to pay it.

 

Me: Ooh look....A bumble bee.... (had to get that one in somewhere) :D

 

Moorcroft Monkey: What about it? You're not taking this very seriously are you Mr Bobble? I suggest you start by telling me how you intend settlling this debt you are clearly trying to avoid paying!!!! You have ten seconds. Then I will put a note on the computer that court proceedings should begin immediately.

 

Me: I'm not going to pay you a penny. Not now, Not tomorrow, Not next week, NOT EVER!!!!

 

Moorcroft Monkey: Then we will take you to court.

 

Me: Not without a valid CCA you wouldn't. Anyway, if you want to go to court, feel free and try. I would be happy to counterclaim for harassment, ilegally trying to get money from me without the proper legal documents, and processing my personal data without my permission.

 

Moorcroft Monkey: (goes on for several mins about usual DCA threats etc.)

 

Me: Well it's been very nice to talk to you. But I'm afraid you're rapidly begining to bore me. In fact you bore me so much that I've eaten my own head and I've fallen asleep....zzzzzzzzzzz

 

 

 

These are video links to show how I deal with Debt Collectors.

 

Fly fishing for C.A.R.S

http://uk.youtube.com/watch?v=zPtzK8FqE6k&feature=related

 

Frederickson International don't accept my card type

http://uk.youtube.com/watch?v=eiZBULlWW6Q&feature=related

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me waiting for a DCA caller :D

 

might have to wait a while, i cant suss out why but they dont seem to want to talk to me anymore :(

If my advice has been helpful please feel free to click on my scales :grin:

 

Creditors and DCAs - Letter Templates & Budget Planner (CCA request letter N)and other templates)

 

Debt Collection Agencies & Statutory Demands, a few strategies

 

Abbey charges, Won

B-card non-disclosure of S.A.R, WON £30 costs awarded

B-Card, court for harrasement, failed to defend WON £175 http://www.consumeractiongroup.co.uk/forum/general-debt-issues/125554-28-days-later-no.html#post1422508

B-Card charges, partial refund, still fighting

Vanquis-Cabot, GIVEN UP :lol:

HFC & my mum, no brainer, no CCA http://www.consumeractiongroup.co.uk/forum/general-debt-issues/133330-hfc-my-mum.html#post1404514

 

PLEASE donate to CAG however small. They are fighting for YOUR rights as a consumer. http://www.consumeractiongroup.co.uk/forum/

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Don't wait for them to ring you. Phone them lol.

May cost a few pence, but well worth it for the fun and games

you can get from it.

 

I'm longing for the day when I ring a DCA and they say to me.

"I will only communicate with you in writing." and hang up on me. :D

These are video links to show how I deal with Debt Collectors.

 

Fly fishing for C.A.R.S

http://uk.youtube.com/watch?v=zPtzK8FqE6k&feature=related

 

Frederickson International don't accept my card type

http://uk.youtube.com/watch?v=eiZBULlWW6Q&feature=related

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